logo
 
 
HOME PAGE
ABOUT US
CONTACT US
HOW TO FIND US
GALLERY
CHRISTMAS
PRICE LIST
CONDITIONS
 
 

 

Serena Court Hotel - Skegness
header image

TERMS & CONDITIONS

 

 
 



CANCELLATION POLICY

 

No deposits can be refunded due to administration and re-advertising costs.
If cancelled within 24 hours of check in time 100% of total cost of stay is required.
If cancelled within 7 days = deposit + 40% of total cost of stay is required.
If cancelled within 21 days = deposit + 20% of total cost of stay is required.
If cancelled with more than 21 days notice = deposit only is required.
We recommend travel insurance is arranged to cover any losses.

CHECK IN DETAILS

 

Rooms are normally available after 2pm
customers are welcome to drop off luggage with us. 
We will store luggage safely and take it to your room as soon as the room becomes    available.

CLEAN AIR POLICY

SERENA COURT IS A NON-SMOKING ESTABLISHMENT


This means no smoking is permitted anywhere inside the building.
This includes en-suites and the downstairs toilets.
Smoking is not permitted inside the front porch.
Smoking is not permitted out of the windows.

THIS IS THE LAW
ANYBODY FAILING TO COMPLY WITH THIS RULING WILL BE ASKED TO LEAVE IMMEDIATELY
NO REFUNDS
NO SECOND CHANCE

 

DAMAGE POLICY

Rooms are to be left as you would wish to find them.
Any damage or excessive cleaning will be charged for

TAKE AWAYS

It is not permitted to bring take-away food into the bedrooms.

RUBBISH AND RECYCLING

We can recycle plastics, glass, newspapers and aluminium cans
We are only responsible for removal of the rubbish created from the items we supply,
Large items such as shoe boxes or toy packaging must be taken with you.

ALCOHOL

We are a licensed premises establishment we can no longer allow drinks purchased elsewhere to be consumed on the premises.

 


Updated: 5th Oct. 2013