No deposits can be refunded due to administration and re-advertising costs.
If cancelled within 24 hours of check in time 100% of total cost of stay is required.
If cancelled within 7 days = deposit + 40% of total cost of stay is required.
If cancelled within 21 days = deposit + 20% of total cost of stay is required.
If cancelled with more than 21 days notice = deposit only is required.
We recommend travel insurance is arranged to cover any losses.
CHECK IN DETAILS
CLEAN AIR POLICY
Rooms are normally available after 2pm
customers are welcome to drop off luggage with us.
We will store luggage safely and take it to your room as soon as the room becomes available.
SERENA COURT IS A NON-SMOKING ESTABLISHMENT
This means no smoking is permitted anywhere inside the building.
This includes en-suites and the downstairs toilets.
Smoking is not permitted inside the front porch.
Smoking is not permitted out of the windows.
THIS IS THE LAW
ANYBODY FAILING TO COMPLY WITH THIS RULING WILL BE ASKED TO LEAVE IMMEDIATELY
NO SECOND CHANCE
Rooms are to be left as you would wish to find them.
Any damage or excessive cleaning will be charged for
It is not permitted to bring take-away food into the bedrooms.
RUBBISH AND RECYCLING
We can recycle plastics, glass, newspapers and aluminium cans
We are only responsible for removal of the rubbish created from the items we supply,
Large items such as shoe boxes or toy packaging must be taken with you.
We are a licensed premises establishment we can no longer allow drinks purchased elsewhere to be consumed on the premises.